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We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.
The safety of your payment and personal information is a top priority to Norcostco.  Our software uses the industry standard Secure Sockets Layer (SSL) security and is among the best software available today for secure ecommerce transactions.  All personal information including name, address and credit card number are encrypted to ensure the confidentiality of your transaction.  We use, the premier credit card gateway, to add an additional level of security to this process. 
We try to check everything but sometimes errors slip through. We cannot be held contractually liable responsible for errors. If you find an error please let us know and we will correct it.
Once your order payment has been accepted, you will receive a confirmation email that contains a Gift Certificate number. This number should be entered in the Gift Certificate box when the receiver places their order for the desired merchandise.
Tips on use of Gift Certificate Codes:
  • Select merchandise and place in cart as normal.
  • On the second checkout screen “Shipping & Coupons & Gift Certificates,” there will be a box labeled “Gift Certificates”. Enter your gift certificate code in that box.
  • Click apply.
  • Text will appear below the box showing the application of the gift certificate and the dollar amount.
  • Confirm that amount is correct and move through the rest of the checkout process.
Norcostco accepts institutional Purchase Orders from organizations with an approved Norcostco account.
To inquire about whether your organization has an existing account, email us at Accounts Receivable.  Or call 1-800-220-6920 x1004.
On the payment page of the check-out process, select “Account Number” for your payment method.  Enter your Norcostco customer account number if you know it and your purchase order number. Don't worry if you don't know your Norcostco customer account number. We will take care of it!
Additionally, your organization’s tax exempt status can be tied to your Norcostco account eliminating the need to provide sales tax exemption documentation. You MUST sign-in to your existing and updated log-in, for your tax exempt status to apply.
When ordering with a purchase order, please provide the “Bill to Information” as it appears on your organization’s purchase order/requisition form.  Any new accounts for public schools will be required to fax in a copy of a purchase order before your order is shipped. Any other new accounts will be required to complete a credit application before your order is processed.
As a school or non-profit organization you may be eligible to make tax-exempt purchases.  We'd be happy to help you modify your account accordingly.  To qualify for tax-exempt purchases, you will need to supply us with a copy of your State issued tax exemption certificate. You must also have a Norcostco login used solely for your organization's purchases and separate from any logins for personal use.  You can send your completed and signed certificate along with the email address of your Norcostco login to us by one of two easy methods. 
1.  By Mail
Norcostco, Inc.
Attn: Internet Sales
825 Rhode Island Ave. S
Golden Valley, MN  55426
2.  By Fax
(763) 525-8676
Attn: Internet Sales
Please allow at least 2-3 days for Norcostco to update your account.  We will notify you by email when the account is ready. You MUST sign-in to your existing and updated log-in, for your tax exempt status to apply.
 *Please note, we are unable to refund tax collected from orders placed before an account is exempted.*

Norcostco collects tax in the following states: California, Colorado, Georgia, Minnesota, New Jersey, North Dakota, South Dakota, Texas and Washington.
Many products are shipped directly from the manufacturers. We are required to pass on the taxes in those states for which Norcostco does NOT have a resale tax exemption. Every state is different in what is accepted to remove tax and this can be reviewed in a case by case basis as orders are submitted. Most of these manufacturers will NOT accept end-users resale certificates.
A few of these include:
CHAUVET DJ and CHAUVET PROFESSIONAL collects taxes in: California, Florida, Ohio, Texas, Virginia, and Washington.
ETC collects taxes in: Alabama, Arizona, California, Colorado, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kentury, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin.
Lex collects taxes in: California, Connecticut, Florida, Pennsylvania, and Washington. Lex does NOT accept end-user's resale certificates.
Rosco collects taxes in: California, Connecticut, Georgia, Minnesota, New York, Ohio, Rhode Island, Texas and Washington. Rosco accepts a tax exemption certificate for the consignee.
Norcostco has multiple locations across the United States. Internet, phone and faxed in orders may ship from multiple locations based on stock availability. Allow plenty of processing and shipping time. Please call 800-220-6920 if you require immediate assistance.
You can trust that your order will be quickly processed and safely delivered. Our normal processing time is 2-3 business days. Our normal business days are Monday through Friday, excluding holidays.  We ship products anywhere in the United States using UPS. We cannot offer shipping or delivery on Saturday, Sunday, or holidays.  When you place an order, estimated delivery dates are based shipping method selected and your shipment’s destination. Unfortunately, we are not able to show the availability of item(s) on our website at this time.
  • We ship products anywhere in the United States using UPS.
  • Our shipping charges are determined by the total weight of your order.
  • Certain products contain chemicals that are considered hazardous and must ship Ground Service due to Federal guidelines. (Please refer to individual product pages for details.)
  • If you order more than one item and one or more of your items are backordered, your in-stock item(s) will be shipped per our normal processing time. Your backordered item(s) will be shipped separately when they become available.
If you are dissatisfied with your order for any reason, please contact us for authorization to return your item(s). You can return most items for a prompt refund or exchange. Some exclusions apply; see  below for non-refundable items. Item(s) must be in original packaging and in new condition.
  • For your protection, makeup and all hair goods are non-refundable.
  • Cut fabrics or custom made drapery are non-refundable.
  • Sales of clearance and discontinued merchandise are final. Clearance items may be damaged, old, irregular, or may not be in original packaging.
Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. Item(s) drop shipped from a manufacturer's warehouse are subject to a re-stocking fee. The re-stocking fees vary per item(s).
Returns must include a copy of the sales order, invoice or packing slip. Please mail your package via a prepaid, insured, traceable method to:
Attn: Returns
825 Rhode Island Ave. S.
Golden Valley, MN 55426