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SHIPPING
Norcostco has multiple locations across the United States. Internet, phone and faxed in orders may ship from multiple locations based on stock availability. Allow plenty of processing and shipping time. Please call 800-220-6920 if you require immediate assistance.
 
You can trust that your order will be quickly processed and safely delivered. Our normal processing time is 2-3 business days. Our normal business days are Monday through Friday, excluding holidays.  We ship products anywhere in the United States using UPS. We cannot offer shipping or delivery on Saturday, Sunday, or holidays.  When you place an order, estimated delivery dates are based shipping method selected and your shipment’s destination. Unfortunately, we are not able to show the availability of item(s) on our website at this time.
  • We ship products anywhere in the United States using UPS.
  • Our shipping charges are determined by the total weight of your order.
  • Certain products contain chemicals that are considered hazardous and must ship Ground Service due to Federal guidelines. (Please refer to individual product pages for details.)
  • If you order more than one item and one or more of your items are backordered, your in-stock item(s) will be shipped per our normal processing time. Your backordered item(s) will be shipped separately when they become available.
RETURNS
If you are dissatisfied with your order for any reason, please contact us for authorization to return your item(s). You can return most items for a prompt refund or exchange. Some exclusions apply; see  below for non-refundable items. Item(s) must be in original packaging and in new condition.
    NON-REFUNDABLE ITEMS
  • For your protection, makeup and all hair goods are non-refundable.
  • Cut fabrics or custom made drapery are non-refundable.
  • Sales of clearance and discontinued merchandise are final. Clearance items may be damaged, old, irregular, or may not be in original packaging.
Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. Item(s) drop shipped from a manufacturer's warehouse are subject to a re-stocking fee. The re-stocking fees vary per item(s).
Returns must include a copy of the sales order, invoice or packing slip. Please mail your package via a prepaid, insured, traceable method to:
 
Norcostco
Attn: Returns
825 Rhode Island Ave. S.
Golden Valley, MN 55426