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PRIVACY
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.
 
SECURITY
The safety of your payment and personal information is a top priority to Norcostco.  Our software uses the industry standard Secure Sockets Layer (SSL) security and is among the best software available today for secure ecommerce transactions.  All personal information including name, address and credit card number are encrypted to ensure the confidentiality of your transaction.  We use Authorize.net, the premier credit card gateway, to add an additional level of security to this process. 
 
ERRORS
We try to check everything but sometimes errors slip through. We cannot be held contractually liable responsible for errors. If you find an error please let us know and we will correct it.
 
TAX EXEMPTION
As a school or non-profit organization you may be eligible to make tax-exempt purchases.  We'd be happy to help you modify your account accordingly.  To qualify for tax-exempt purchases, you will need to supply us with a copy of your State issued tax exemption certificate. You must also have a Norcostco login used solely for your organization's purchases and separate from any logins for personal use.  You can send your completed and signed certificate along with the email address of your Norcostco login to us by one of two easy methods. 
 
1.  By Mail
Norcostco, Inc.
Attn: Internet Sales
825 Rhode Island Ave. S
Golden Valley, MN  55426
 
2.  By Fax
(763) 525-8676
Attn: Internet Sales
 
Please allow at least 5-7 days for Norcostco to update your account.  We will notify you by email when the account is ready. 
 *Please note, we are unable to refund tax collected from orders placed before an account is exempted.*

Norcostco collects tax in the following states: California, Colorado, Georgia, Minnesota, New Jersey, South Dakota, Texas and Washington.

SHIPPING

You can trust that your order will be quickly processed and safely delivered. Our normal processing time is 2-3 business days. Our normal business days are Monday through Friday, excluding holidays.  We ship products anywhere in the United States using UPS. We cannot offer shipping or delivery on Saturday, Sunday, or holidays.  When you place an order, estimated delivery dates are based shipping method selected and your shipment’s destination. Unfortunately, we are not able to show the availability of item(s) on our website at this time.

  • We ship products anywhere in the United States using UPS.
  • Our shipping charges are determined by the total weight of your order.
  • Certain products contain chemicals that are considered hazardous and must ship Ground Service due to Federal guidelines. (Please refer to individual product pages for details.)
  • If you order more than one item and one or more of your items are backordered, your in-stock item(s) will be shipped per our normal processing time. Your backordered item(s) will be shipped separately when they become available.
RETURNS
If you are dissatisfied with your order for any reason, please contact us for authorization to return your item(s). You can return most items for a prompt refund or exchange. Some exclusions apply; see  below for non-refundable items. Item(s) must be in original packaging and in new condition.
    NON-REFUNDABLE ITEMS
  • For your protection, makeup and all hair goods are non-refundable.
  • Cut fabrics or custom made drapery are non-refundable.
  • Sales of clearance and discontinued merchandise are final. Clearance items may be damaged, old, or irregular and may not be in original packaging.
Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. Item(s) drop shipped from a manufacturer's warehouse are subject to a re-stocking fee. The re-stocking fees vary per item(s).

Returns must include a copy of the sales order, invoice or packing slip. Please mail your package via a prepaid, insured, traceable method to:
Norcostco
Attn: Returns
825 Rhode Island Ave. S.
Golden Valley, MN 55426